Privacy Policy

At Changu Food, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application (“the App”). Please read this policy carefully to understand our views and practices regarding your personal data.

By using Changu Food, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.

1. Information We Collect

We collect the following types of information to provide you with a seamless experience and to improve our services:

1.1 Personal Information

• Account Information: When you register or update an account, we may collect your name, email address, phone number, and profile photo.

• Payment Information: If you make purchases through the App, we may collect payment card details, billing information, and transaction history. Payment details are processed through secure third-party payment services.

1.2 Location Data

We may collect precise location data from your device to display nearby restaurants or to assist in the delivery process. This is done with your consent, and you can revoke this permission at any time through your device settings.

1.3 Usage Data

• Device Information: We may collect information about your device, including IP address, operating system, app version, device type, and unique device identifiers.

• App Interaction: We collect data on how you interact with the App, such as pages visited, features used, and errors encountered.

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your user experience. Cookies store data such as user preferences, login information, and analytics. You may adjust your browser or device settings to disable cookies, but doing so may limit certain features.

2. How We Use Your Information

We use the information collected to:

• Provide and maintain the App’s features and services.

• Customize and personalize your experience (e.g., by showing nearby restaurants).

• Facilitate payment and order processing.

• Communicate with you regarding updates, offers, or customer service.

• Analyze user trends to improve the App’s performance and functionality.

• Ensure security, detect fraud, and enforce our terms and policies.

• Comply with legal obligations or requests from law enforcement.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the App (e.g., payment processors, delivery services). These providers are required to safeguard your data and use it only for the services they provide to us.

3.2 Legal Obligations

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, government investigations, or legal proceedings.

3.3 Business Transfers

If Changu Food undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. You will be notified of any such change in ownership or control of your personal data.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, secure networks, and restricted access to personal data. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to request access to the personal information we hold about you. You may also request that we correct any inaccuracies in your data.

5.2 Data Deletion

You may request the deletion of your personal data by contacting us or by deleting your account directly through the App. However, some information may be retained as required by law or for legitimate business purposes.

5.3 Opt-Out of Marketing

You can opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails or by updating your notification preferences in the App.

5.4 Location Data

If you no longer wish to allow us to collect your location data, you can revoke this permission through your device settings at any time.

6. Children’s Privacy

Changu Food is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without verification of parental consent, we will delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you through the App or via email. Your continued use of the App after such updates will constitute your acknowledgment and acceptance of the changes.